Record Details

IT-driven quality benchmarking for competitive advantage

DSpace at IIT Bombay

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Field Value
 
Title IT-driven quality benchmarking for competitive advantage
 
Creator SRIVIDYA, A
METRI, BA
 
Subject superior performance
search
lead
industry
 
Description Quality benchmarking and the use of Information technology (IT) have been widely researched over recent years. However, there has been no well-formulated research on the two together - on how IT can support a quality benchmarking project. Quality benchmarking supported by IT is presented in this paper. The critical role of IT in quality benchmarking is described. Defining the features of quality benchmarking, an eight-step approach to benchmarking processes using IT is presented. The major types of processes along with the IT tools in each type of process are defined. Specific IT applications are also described which emphasize the role of IT In quality benchmarking. Finally, the authors conclude that benchmarking supported by IT demonstrates speedy and reliable quality benchmarking.
 
Publisher INST ELECTRONICS TELECOMMUNICATION ENGINEERS
 
Date 2011-08-03T05:52:03Z
2011-12-26T12:54:03Z
2011-12-27T05:41:23Z
2011-08-03T05:52:03Z
2011-12-26T12:54:03Z
2011-12-27T05:41:23Z
2001
 
Type Article
 
Identifier IETE TECHNICAL REVIEW, 18(1), 17-21
0255-9609
http://dspace.library.iitb.ac.in/xmlui/handle/10054/8916
http://hdl.handle.net/10054/8916
 
Language en