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Evaluation of the key performance indicators of an information system in indian banking sector

Shodhganga@INFLIBNET

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Title Evaluation of the key performance indicators of an information system in indian banking sector
 
Contributor Sehgal, R K
Goyal, D P
 
Description The literature was reviewed in five different categories. i.e, Studies related to information systems
usage in the bank, Information systems usage in other similar Organizations, Performance of the
bank, Impact of technology on working of the bank, and other related studies which could help in
research work.
The present work is undertaken at the industry level in Chandigarh region inclusive of Chandigarh,
Mohali and Panchkula tricity. Primary data was collected by questionnaire carrying 40 variables and
personal interviews method from the randomly selected managers working at various levels in the
banks chosen. Bank branches were chosen using stratified random sampling method. SPSS
Package was being applied to compile and analyze the data collected from field survey.
The KPIs were identified by applying factor analysis tool on the data collected through the
questionnaire. After applying factor analysis it was found that 12 factors came out as a result of the
study. These 12 factors later acted as Key Performance Indicators for the banks to evaluate their IS.
These 12 factors were further categorized into 3 categories as: Factors contributing in Strategic
Integration, Factors contributing in Functional Integration and Factors contributing in Technical
Integration of IS in the bank. The five Factors contributing in Strategic Integration of IS in
the Bank were Long Term Planning; Resource Utilization; Flexibility for Data Handling; Cost
Control Management and Customer Satisfaction Level. The four Factors contributing in
Functional Integration of IS in the bank were Transactional Effectiveness; Data Management;
Flow of Information and System Efficiency. The three Factors contributing in Technical Integration of
IS in the bank were Data Integrity & Network Security; E-Documentation and Backup Policy.
Bibliography p. 277-287
 
Date 2011-05-18T11:13:58Z
2011-05-18T11:13:58Z
2011-05-18
October, 2009
 
Type Ph.D.
 
Identifier http://hdl.handle.net/10603/2076
 
Language English
 
Rights university
 
Format 322p.
DVD
 
Publisher Patiala
Punjabi University
School of Management Studies
 
Source INFLIBNET