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Customer service performance of a public university library in Bangladesh

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Authentication Code dc
 
Title Statement Customer service performance of a public university library in Bangladesh
 
Added Entry - Uncontrolled Name Hossain, Muhammad Jaber
Munshi, M Nasiruddin
 
Uncontrolled Index Term Library customer service;Customer service performance;Dhaka University Library;Bangladesh
 
Summary, etc. The study aims to identify the users’ perceptions regarding customer service performance of Dhaka University Library. Questionnaire based survey was done to collect respondents’ demographic information and their responses to items were based on 7-point Likert-type scale. The findings reveal that users are somewhat satisfied with the ‘physical setup’ only, and dissatisfied with the other dimensions. The study suggests customer service personnel of Dhaka University Library need to give personal attention to users’ queries, accepting and redressing user complaints and communicate with the users about library services.
 
Publication, Distribution, Etc. Annals of Library and Information Studies (ALIS)
2015-09-05 10:06:42
 
Electronic Location and Access application/pdf
http://op.niscair.res.in/index.php/ALIS/article/view/7676
 
Data Source Entry Annals of Library and Information Studies (ALIS); ##issue.vol## 62, ##issue.no## 3 (2015): Annals of Library and Information Studies
 
Language Note en
 
Nonspecific Relationship Entry http://op.niscair.res.in/index.php/ALIS/article/download/7676/20762
 
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