Record Details

Application of Kano Model in evaluating indoor environment qualities of university libraries

Online Publishing @ NISCAIR

View Archive Info
 
 
Field Value
 
Authentication Code dc
 
Title Statement Application of Kano Model in evaluating indoor environment qualities of university libraries
 
Added Entry - Uncontrolled Name Datta, Ashes ; Purbasthali College, Parulia, Purba-Bardhaman-713513, West Bengal, India
Chaudhuri, Sabuj Kumar; University of Calcutta, Kolkata-700073, West Bengal, India
 
Uncontrolled Index Term Library Science; Information Science;
Indoor Environment Quality; Kano Model of Customer Satisfaction; Library User Satisfaction; University Libraries
 
Summary, etc. This paper explores the latent relationship between the Indoor Environment Qualities (IEQ) with the overall University library users’ satisfaction. The study was conducted on central libraries of five West Bengal state government aided universities situated in Kolkata. The study followed an exploratory research design and used questionnaire for data collection from 755 library users. Statistical analysis of responses revealed that the overall library user satisfaction cannot be predicted merely by IEQ parameters through linear regression model, even though strong and significant correlations exist between them. Consequently, the study has shown how effectively the Kano model of customer satisfaction can be applied to properly unveil the relationship. The assessment framework outlined and presented in this study can act as a foundation for librarians and future researchers in evaluating IEQs of Libraries.
 
Publication, Distribution, Etc. Annals of Library and Information Studies (ALIS)
2022-06-22 00:00:00
 
Electronic Location and Access application/pdf
http://op.niscair.res.in/index.php/ALIS/article/view/59674
 
Data Source Entry Annals of Library and Information Studies (ALIS); ##issue.vol## 69, ##issue.no## 2 (2022): Annals of Library and Information Studies
 
Language Note en
 
Terms Governing Use and Reproduction Note Authors who publish with ALIS agree that once published copyright of the article will be transferred to the publisher, with the work simultaneously licensed under a Creative Commons Attribution-BY-NC-ND 4.0 International License.. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. Except where otherwise noted, the Articles on this site are licensed under Creative Commons License: CC Attribution-Noncommercial-No Derivative Works 2.5 India