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Application of Kano Model in evaluating indoor environment qualities of university libraries

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Field Value
 
Title Application of Kano Model in evaluating indoor environment qualities of university libraries
 
Creator Datta, Ashes
Chaudhuri, Sabuj Kumar
 
Subject Indoor Environment Quality
Kano Model of Customer Satisfaction
Library User Satisfaction
University Libraries
 
Description 149-157
This paper explores the latent relationship between the Indoor Environment Qualities (IEQ) with the overall University
library users’ satisfaction. The study was conducted on central libraries of five West Bengal state government aided
universities situated in Kolkata. The study followed an exploratory research design and used questionnaire for data
collection from 755 library users. Statistical analysis of responses revealed that the overall library user satisfaction cannot be
predicted merely by IEQ parameters through linear regression model, even though strong and significant correlations exist
between them. Consequently, the study has shown how effectively the Kano model of customer satisfaction can be applied
to properly unveil the relationship. The assessment framework outlined and presented in this study can act as a foundation
for librarians and future researchers in evaluating IEQs of Libraries.
 
Date 2022-06-24T10:41:31Z
2022-06-24T10:41:31Z
2022-06
 
Type Article
 
Identifier 0975-2404 (Online); 0972-5423 (Print)
http://nopr.niscpr.res.in/handle/123456789/59900
 
Language en
 
Publisher NIScPR-CSIR, India
 
Source ALIS Vol.69(2) [June 2022]