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Replication Data for: A Replication of "An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction"

Harvard Dataverse (Africa Rice Center, Bioversity International, CCAFS, CIAT, IFPRI, IRRI and WorldFish)

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Title Replication Data for: A Replication of "An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction"
 
Identifier https://doi.org/10.7910/DVN/HGYXKL
 
Creator Chen, Wenna
Dong, Binzizi
Hsieh, Chih-Wei
Lee, M. Jin
Liu, Ning
Walker, Richard M.
Wang, Yao
Wen, Bo
Wen, Wen
Wu, Peiyi
Wu, Xia
Zhang, Jiasheng
 
Publisher Harvard Dataverse
 
Description To better understand citizen satisfaction with public services, public administration research has adopted the expectancy-disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies of the expectancy-disconfirmation model have supported the framework. However, few replications have been conducted and none outside western contexts. We conducted two narrow, robust experimental replications of Van Ryzin (2013, Journal of Policy Analysis and Management, 32(3), pp. 597-614) in the Chinese cities of Hong Kong (in 2017) and Shenzhen (in 2021). We found support for the findings reported in Van Ryzin (2013) and concluded that the expectancy-disconfirmation model holds promise in a variety of settings as a framework for measuring citizen satisfaction with public services.
 
Subject Social Sciences
 
Contributor Wu, Peiyi