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Prioritizing Agility Factors in IT–Enabled Healthcare Supply Chain under Uncertainty: A Joint ISM–MICMAC Approach

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Title Prioritizing Agility Factors in IT–Enabled Healthcare Supply Chain under Uncertainty: A Joint ISM–MICMAC Approach
 
Creator Joshi, Mangesh
 
Subject Agile supply chain
Decision-making
Interpretive structural modeling
MICMAC analysis
Performance evaluation
 
Description 67-75
The healthcare industry faces constant uncertainties, such as pandemics, regulatory changes, and demand fluctuations. This
study is carried out to explore the key agility factors in IT–enabled healthcare supply chains and prioritize them to enhance the
system's responsiveness and resilience in the face of uncertainty. To achieve the research objectives, a Joint Interpretive
Structural Modelling (ISM) - MICMAC (Matrice d'Impacts Croisés Multiplication Appliquée á un Classment) approach is
employed. The ISM methodology helps in developing a hierarchical model that elucidates the inter-relationships among various
factors in the Healthcare Supply Chain (HSC). Through ISM, the factors are categorized as per their driving/dependence power.
The study identified eleven such critical factors after conducting literature review along with expert’s opinions. Organization
Responsiveness occupies the highest hierarchical level and represents desired goals. To achieve these goals, continuous
improvement of the lowest-level critical success factors is necessary, which can be achieved through critical examination and
alternative solution generation. The subsequent MICMAC analysis further classifies these factors into autonomous, dependent,
linkage, and independent categories, providing deeper insights into their impact and interdependencies. The model's hierarchy
diagram indicates that 'Management commitment and support' is crucial factor. 'Organization Responsiveness' represents the
top-level goals, achievable through continuous improvement of lower-level CSFs (Critical Success Factors) through critical
examination and alternative solutions. The uniqueness of this research lies in its adoption of the Joint ISM-MICMAC approach
to study Supply Chain Agility (SCA) factors in IT-enabled healthcare supply chains, yielding comprehensive insights beyond
traditional analytical methods. Moreover, the focus on IT-enabled solutions adds novelty, considering the ongoing evolution of
technology integration in healthcare supply chains.
 
Date 2024-01-08T11:43:57Z
2024-01-08T11:43:57Z
2024-01
 
Type Article
 
Identifier 0022-4456 (Print); 0975-1084 (Online)
http://nopr.niscpr.res.in/handle/123456789/63174
https://doi.org/10.56042/jsir.v83i1.4452
 
Language en
 
Publisher NIScPR-CSIR, India
 
Source JSIR Vol.83(01) [January 2024]