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Replication Data for: E-government service quality, perceived value, satisfaction, and loyalty: Evidence from a newly emerging country

Harvard Dataverse (Africa Rice Center, Bioversity International, CCAFS, CIAT, IFPRI, IRRI and WorldFish)

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Title Replication Data for: E-government service quality, perceived value, satisfaction, and loyalty: Evidence from a newly emerging country
 
Identifier https://doi.org/10.7910/DVN/C4IL6G
 
Creator Le, Mai Thi Thu
 
Publisher Harvard Dataverse
 
Description This study examines the relationships between e-government service quality, citizen perceived value, citizen satisfaction, and citizen loyalty towards e-government services. Survey data were collected from 340 randomly selected e-government service users in Vietnam. The results reveal that (1) e-government service quality consists of five dimensions: ease of interaction, fulfillment, citizen care, security and privacy, and trustworthiness, (2) among the five dimensions of e-government service quality, only trustworthiness and fulfillment are significantly related to perceived value; however, trustworthiness has a stronger association with perceived value than does fulfillment, and (3) both perceived value and satisfaction are positively related to loyalty. The results indicate that the e-government can create value for the citizens by improving service quality, which may help satisfy citizens' needs and build their loyalty.
 
Subject Business and Management
E-government service quality; citizen perceived value; citizen satisfaction; citizen loyalty
 
Date 2023-09-08
 
Contributor Le, Mai Thi Thu